What is TURN-KEYit?

We are a Managed Service Provider (MSP) that provides support for your business' most valuable technological assets. Our goal is to make sure your tools are functional and your data is secure, so that you can focus on your business.

The services we offer include, but are not limited to:

Managing the devices (computers, laptops, printers, servers, etc.) that you use every day.
Daily backups that store your data in the cloud with Enterprise-Level Security.
Protecting your business from the most prevalent known security threats.
The installation and maintenance of Microsoft and Office 365 applications and operating systems.
Modernized phone systems that scales to fit your company's needs.

Frequently Asked Questions

Q: How do I make a ticket?

At the bottom-right of your screen, on the Taskbar, you will see a square icon of a white bird in a green square. It should look like this: Click on this, and a menu will pop out to help you in the creation of a ticket.

Q: Where do you store our data in the cloud?

Your data is backed up at least once per day, and stored inside fully encrypted drives on multiple servers, both on-site and off-site depending on your location.

Q: If we accidentally delete a file, how easily can we get it back?

In most cases, it will be as simple as restoring it from the latest backup.

Q: What is an MSP, and why should we use one?

Utilizing a Managed Service saves you money, as you gain all the benefits of in-house IT at a fraction of the cost.
Also, because we dedicate our reps and technicians to specific clients, you are able to have a technician that knows your business personally.
This not only makes it quicker and easier for our technician to fix issues for you, but gives you a direct point of contact, rather than slowly communicating through call centers and menus.

Q: When contacting you (TURN-KEYit) for support, will we have to go through a call center/menu?

No, each of our clients have a dedicated technician/rep that will be your first point of contact.
We also implement an easy-to-use ticketing system for the more run-of-the-mill issues.

Q: How long will the transition period be?

Typically, around a week after finalization, depending on size.

Q: Are there any extra charges?

No, all of our services are included with the monthly fee, calculated by your computers, servers, and phones.
We do charge for equipment, however we will always find the best price possible, and we never upcharge.